You sent an e-mail out to the organization explaining a new policy. This policy is a bit controversial and some employees do not agree with it. You receive an e-mail from one of your managers bashing the idea and you. As you review the e-mail closely, you realize that it was sent to you by mistake. The employee intended to only send the e-mail to a few colleagues, but accidentally hit REPLY ALL and sent it to everyone.
This is a good employee who has performed well and usually is very loyal. What would you do? Would what you do differently if the employee was not a good performer? How would you have handled it if you had accidentally sent an e-mail to someone for whom it wasn't intended?
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